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Terms and Conditions

Here you can find all our terms and conditions of Zolutium™ by Afortium LLC ©

Zolutium™ by Afortium LLC© Terms and Conditions

General information about the company and trademark:
Zolutium™ is the trade name of the company Afortium LLC

COMPANY ADDRESS: 8206 Louisiana Blvd Ne, Ste A #830. Albuquerque, New Mexico 87113 (USA)

STATE STATUS: Active/Good Standing

FORMATION STATE: New Mexico

ENTITY TYPE: LLC

FORMATION DATE: Sep. 23, 2021

ENTITY ID: 6608973

EIN (TAX ID NUMBER): 30-1282447

PHONE:  +1 (516) 340-3689

EMAIL ADDRESS: info@afortium.com

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These Terms and Conditions (“Terms”) set forth the legal terms and conditions for your use of the services provided by Zolutium™ (“the Company”). By accessing and using the Zolutium™ services, you (“Client”) agree to abide by and be bound by these Terms. Please read these Terms carefully before using the Zolutium™ services.

1.Definitions

a. Zolutium™: means the company, Zolutium™, a United States company, with an address at 8206 Louisiana Blvd Ne, Ste A #830, Albuquerque, New Mexico 87113.

b. Customer: Refers to any person or entity that uses the services provided by Zolutium™.

c. Services: Refers to the Software as a Service (SAAS) platform offered by Zolutium™. The Services include an all-in-one platform available on mobile and desktop applications, providing customers with specific functionality as detailed in Section 3 of these Terms.

2.Contact and Billing

a. All contact with the company will be made exclusively digitally. Zolutium™ operators are located in various locations around the world. Communication with the company can be carried out through the following means: Phone: +1 (516) 340-3689 Email: info@zolutium.com

b. Zolutium™ works internationally and offers its services to clients around the world. Invoices issued by Zolutium™ to its customers will be directly from the company in the United States. No other type of billing will be offered.

3.Zolutium™ Features

Zolutium™ offers an all-in-one platform with various functionalities designed to help clients manage and optimize their business operations. Platform-specific functionality includes, but is not limited to:

  • Getting Started Guide
  • Dashboard with possible opportunities, sales value, conversion rate, funnel stages, stage distribution, manual actions, tasks and lead report.
  • Multi-channel chat (Facebook, Instagram, WhatsApp, Email and SMS)
  • Customer file
  • Chat Assignment to Advisor
  • Tags
  • Creation of sales opportunities
  • Generation of online reservations
  • Templates
  • automations
  • Calendar integrated with Google Calendar, which allows you to generate reservations and offers unlimited calendars
  • Stripe integration for payments and billing
  • Contact management, including sending mass messages/emails, contact management, import/export of contacts, sending automations and requesting reviews
  • CRM management with unlimited pipelines, drag and drop function, filters, export, opportunity creation and pipeline editor
  • Integration with multiple payment services, including Stripe, Paypal, NMI, and Authorize, to facilitate billing and transaction processing
  • Marketing tools, such as a social planner to schedule posts on social networks (LinkedIn, Twitter, Instagram, Facebook, Google My Business and TikTok), email marketing with campaigns and templates, and automations
  • Automations with custom workflows, pre-designed templates or content generation with artificial intelligence (AI)
  • Creation of websites, sales funnels, web pages or landing pages, blogs, WordPress integration, customer platform, forms, surveys and chat widget
  • Management of memberships, courses, offers and analytics, including a dashboard, an application (PWA) for online courses and a course or membership page
  • Integration with Yext for reputation management, with general dashboard, sending comment requests (SMS and Email), automated system of positive comments and comment widgets
  • Generation of campaign reports in Google Ads and Facebook Ads, sales reports, call reports, agent reports and scheduling reports
  • Business management tools, such as company profile, team management and pipelines
  • Business services, such as calendars and phone numbers, and reputation management
  • Other services, such as domain management, integrations with Google, Meta, QuickBooks, Clio, Stripe, Shopify, TikTok, and Slack, email with dedicated domain (sales@business.com), and email analytics
  • Each client will have access to different functionalities depending on the plan they have contracted.
  • In the same way, within the platform, users will be able to access a marketplace where they can purchase new services, courses, functionalities and more.
  • The functionality available to each user will be determined by the licenses you purchase. It is important to clarify that the purchase of a particular license does not automatically guarantee access to all functionalities. The scope of the functionalities will be completely subject to the license plan that the user chooses to contract. Zolutium™ reserves the right to create or remove plans at its discretion and discretion. Zolutium™ will likewise have the ability to price each functionality separately as it sees fit.

4. Subscription and Automatic Payment

  1. Subscription and Recurring Collection. By using the services of our Software as a Service (SAAS) platform, customers agree that subscription to our services is a recurring charge. Depending on the plan they have selected, they will be charged automatically every month, every three months or every year. Our platform makes the payment automatically, using the payment data provided by the client at the time of subscription.
  2. Customer Responsibility. It is the customer’s responsibility to ensure that they cancel their subscription prior to the applicable billing date if they wish to avoid being automatically billed. If the customer forgets to cancel their subscription and is charged automatically, we do not take responsibility for the charge and we cannot make refunds on what was charged. In no case can a refund, return or credit note be executed on a correctly executed payment.
  3. Comparison with Netflix. Our platform works similar to Netflix, where customers are free to cancel their subscription at any time they want, as long as it is before the scheduled charge date and time. If an automatic collection is made, the collection process does not depend on us and we cannot return the money collected, since this makes us incur administrative expenses that we have not caused and we do not have the responsibility to assume.
  4. Subscription Cancellation. Customers are free to cancel their subscription at any time prior to the scheduled billing date and time. To cancel, the client must follow the process established on our platform, which includes the options to cancel the subscription and manage the account.
  5. Liability and Limitations. Our platform strives to provide quality service and ensure customer satisfaction. However, we are not responsible for situations in which the client has not canceled their subscription on time, including automatic charges made. You agree that it is your responsibility to manage your subscription and to cancel it as necessary.
  6. Modifications in the Terms and Conditions. We reserve the right to make changes to these terms and conditions at any time, provided that such changes are communicated to customers in a timely and clear manner. Customers are advised to periodically review the terms and conditions to be aware of any changes.

5. Refunds

Zolutium™ does not provide refunds or accept returns for its services, software, products, or any other type of service or product. By using Zolutium™ services, the Customer acknowledges and agrees that they have no right to request refunds for payments made. In no case will credit notes be issued, nor will returns or refunds be made.

6. International Use

Zolutium™ works internationally and offers its services to clients around the world. By using Zolutium™ services, Customer agrees that the company’s operators are located in various locations around the world. All contact and support with the company will be done digitally.

7. Intellectual Property

The Client acknowledges and agrees that all intellectual property rights related to the Zolutium™ platform and services are the exclusive property of the Company. The Client agrees not to reproduce, distribute, modify or create derivative works of the services or the platform without the express written consent of Zolutium™.8. Dependencia del Pago y Baja de Servicios

  1. Dependency of Payment for Operation. By using the services of Zolutium™, the client accepts that the contracted services depend on timely payment by the client. In the event that the client cancels the plan for any reason, at the end of the paid month, our platform will automatically cancel the profile of the client’s company, which will result in the stoppage and non-operation of all associated services.
  2. Example: Lowering a Landing Page. For example, if the client has developed a landing page using our platform and decides to cancel their subscription or license before the renewal date, at the end of the paid period, the landing page will be unsubscribed and will no longer be displayed online.
  3. Ownership of the .com Domain. It is important to note that the .com domain belongs to the client and not to Zolutium™ if the client is the one who buys it from their account. In the event that any type of relationship with us or with our license is terminated, the .com domain or any other associated name will remain the exclusive property of the client. However, our services, including servers, digital services and other elements necessary to provide the software service, will not continue to be available as it is understood that their continuity depends on the payment and maintenance of the active subscription.
  4. Use and Enjoy the Elements Created. The client will have full use and enjoyment of any element created with our software as long as said functionalities are established in the contracted plan, such as automations, sales funnels, web pages, blogs, among others, as long as they have made the corresponding payment and keep your subscription active.
  5. Responsibility for Payment and Stoppage of Services. The customer assumes responsibility for making the necessary payments to keep their subscription active. In case of not making the corresponding payment, you understand and accept that our services will be paralyzed and will cease to function. Customer acknowledges that Zolutium™ has invested in servers, digital services and other resources to provide the software service, and that its continuity is dependent on timely payment.

9. Protection of Client Information and Confidentiality

  1. Protection of Client Information: At Zolutium™ we value the trust placed by our clients and we recognize that their information is extremely valuable. We are committed to protecting and safeguarding the sensitive and strategic information provided by each client. This information includes, among others, sales strategies, databases, sensitive data, web designs and any other strategic or confidential data that may be considered the exclusive property of each client.
  2. Confidentiality and Non-Disclosure: We understand the importance of maintaining the confidentiality of client information. Therefore, we are committed not to disclose, share or provide access to third parties to sensitive and strategic information of our clients. This clause includes, but is not limited to, the non-disclosure of sales strategies, databases, sensitive data, web designs and any other data considered strategic or confidential for each client.
  3. Restricted Access to Information: Only authorized Zolutium™ personnel who require access to customer information to provide related services may have access to such information. Our authorized personnel are bound by confidentiality agreements and sharing, copying, disclosing or using customer information outside the scope of their duties is strictly prohibited.
  4. Use of Information: Customer information collected by Zolutium™ will be used solely for the purpose of providing the contracted services and improving the customer experience. We will not use customer information for purposes other than those agreed upon, such as data sales or unauthorized use.
  5. Security Measures: We implement appropriate security measures to protect customer information from unauthorized access, misuse, unauthorized disclosure, loss or alteration. These measures include data encryption, the use of firewalls, and following industry best security practices.

10. Personalized Advice and Additional Services

  1. Access to Personalized Advice: At Zolutium™, we value the importance of providing personalized advice to our clients. However, it is important to note that the level of advice available may vary depending on the plan that has been contracted. Clients will have access to advice and support corresponding to the contracted plan, in accordance with the terms and conditions established in said plan.
  2. Limitations of Personalized Advice: Personalized advice has limits according to the contracted plan. Customers should understand that purchasing a license to our software does not imply unlimited access to personalized advice. Details about the amount and scope of personalized counseling will be specified for each selected plan.
  3. Bespoke Services: If clients want additional bespoke services, such as designing funnels, automations, or specific websites, these services will be available at an additional cost. The client must request a quote directly from Zolutium™ to obtain the desired personalized service or, in turn, Zolutium™ may offer related plans or packages as it deems most appropriate. These custom services and others determined by Zolutium™ are considered additional services and are not included in regular access to the software.
  4. Implementation and Custom Configuration: It is important to note that, by contracting our services, clients get access to our platform and tools, but it does not include a personalized implementation or configuration in their accounts, such as the design of websites or specific funnels for each client. However, customers will have online courses to learn how to use and configure the tools themselves.
  5. Custom Service Requests: If a client wants a custom service that goes beyond the regular access and use of our platform, they can request a quote from Zolutium™ for custom service based on their specific needs.

11. Cancellation and Modification of the Plan

  1. Freedom to Cancel At Zolutium™, we value our customers’ satisfaction and understand that circumstances may arise that cause them to cancel their plan. Therefore, customers are free to cancel their plan at any time, in accordance with the conditions established in the contracted plan.
  2. Automatic Cancellation for Monthly, Quarterly and Annual Plans. If a customer has signed up for a monthly, quarterly, or yearly payment plan, they have the option to cancel their plan before the end of the current billing period. By making the cancellation, the client will avoid the automatic charge corresponding to the following month, quarter or year, respectively. The cancellation must be made within the terms established in the contracted plan, that is, before the date and time of collection.
  3. Modification of the Plan. In addition to the option to cancel, customers also have the flexibility to modify their plan based on their needs. They can choose to upgrade or downgrade the plan, adjusting it according to the available options and the terms established for each plan.
  4. Plan Cancellation and Modification Process. It is important to note that the cancellation and modification of the plan can only be executed through our web platform (app.zolutium.com). We do not accept cancellation or modification requests by email, WhatsApp messages, messages to the support center or other means of communication. To ensure a secure and reliable process, the customer must access their account at app.zolutium.com and follow the instructions provided to cancel or modify the plan.
  5. Notice of Cancellation and Modification. Once the client has made the cancellation or modification of the plan through our platform, they will receive an email notification confirming said action. It is recommended that you carefully review the information provided in the notification and retain it for future reference.
  6. Effects of Cancellation. When canceling a plan, the client will lose access to the services and functionalities corresponding to the canceled plan. Access to services and features will be maintained until the expiration date of the current billing period.
  7. Client Responsibility The client is responsible for canceling or modifying the plan in a timely manner, within the established deadlines and through our web platform. Zolutium™ is not responsible for refunds or compensation for failure to cancel or modify within the appropriate timeframes.

12. Modifications and Termination

Zolutium™ reserves the right to modify or discontinue the services offered at any time, without notice and at its sole discretion. The Client understands and agrees that Zolutium™ shall not be liable to the Client or any third party for any modification, suspension or interruption of the services.

The Client can cancel his account at any time. However, the cancellation of the account will not relieve the Client of the obligation to pay any outstanding amount owed to Zolutium™ for services such as telephony, messaging, products or services rendered whatever.

13. Customer Service and Support Hours

  1. Customer service schedule. Zolutium™ establishes customer service and support hours to provide efficient and quality service. Zolutium™ provides full support to your business in your preferred language (English or Spanish) and guarantees a response in approximately 90 seconds. You can receive support via live chat, email, Zoom video calls, or by exploring our knowledge library. Support is available 24 hours a day, 7 days a week, and we are ready to attend to your requests at any time. We work in various time zones including PST, MST, CST, EST, UK (GMT) and Australia (GMT+10 and GMT+8). Our support service has a global reach, which means that no matter where you are or at what time you need to ask questions or resolve concerns, we will be here to help you. The operational departments and officials will be governed by a schedule determined by the internal directive of Zolutium™, these schedules are not public knowledge and can be modified in the way that Zolutium™ considers pertinent.
  2. Holidays. In addition, during holidays that Zolutium™ considers to be holidays, no customer support will be provided. These holidays will be communicated in advance through our communication channels and will be subject to our discretion.
  3. Prohibition of Attention Outside Working Hours for operating officials. It is strictly prohibited for clients to try to communicate with officials other than technical support or the commercial department, outside of established business hours or without a prior evaluation of the reasons for which the user is going to communicate.
  4. Use of Communication during Office Hours. Customers are encouraged to use our established office hours to contact us for support. During these hours, our customer support team will be available to answer questions, provide technical support, and resolve issues related to our services.
  5. Alternatives Outside Office Hours. If a customer needs assistance outside of our business hours, we recommend using our online resources, such as the FAQ, product documentation, or tutorials available on our web app. These resources are designed to provide guidance and answer common customer questions.
  6. Communication during Office Hours. During business hours, customers can contact us through the following means:
  7. Phone:
  8. Email: info@zolutium.com
  9. Online chat: Available on our web app during.
  10. Changes in the Service Hours Zolutium™ reserves the right to make changes in the customer service and support hours, provided that said changes are communicated in a timely and clear manner to customers. Customers are advised to periodically review the terms and conditions to be aware of any changes in business hours.

14. Acceptance of terms, conditions, privacy and cookie policies.

By using the Zolutium™ platform and making the payment for any service automatically, the client accepts and adheres to all the terms and conditions established in this document, as well as our cookie policies and privacy policies. This clause establishes a digital adhesion contract that does not require the client’s physical signature to accept the terms and conditions, since at the time of making the payment, the client expresses his consent and acceptance of all the terms established here.

The client must be aware of having read all the terms and conditions correctly and precisely, as well as the cookie policies and privacy policies before making the payment. It is presumed that the client has read and understood all the aforementioned documents, and waives the initiation of any legal action against Zolutium™ related to the use of the platform or the acquisition of any software plan or service, custom design or development.

The client acknowledges that by using the platform or paying for any service, they are accepting all of our terms and conditions, as well as our cookie policies and privacy policies. The client understands that this digital adhesion contract has the same legal validity as a traditionally signed physical contract, and that its express acceptance is made when making the payment for any plan or service offered by Zolutium™.

The client acknowledges and accepts that Zolutium™ is committed to protecting the privacy and confidentiality of their personal information and sensitive data. We promise not to share sensitive customer information, such as sales strategies, databases, sensitive data, website design or other strategic data, with any third party without the express consent of the customer.

The client waives the right to initiate any legal action against Zolutium™ related to the use of their sensitive or strategic information, understanding that we are committed to keeping it confidential and protecting their privacy in accordance with our privacy policies and applicable laws.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Zolutium™ shall not be liable to Customer or any third party for direct, indirect, incidental, special, exemplary or consequential damages arising out of the use of the services, even if Zolutium™ has been advised about the possibility of such damages. In no event shall Zolutium™’s total liability to Customer for all damages, losses, and causes of action (whether in contract, tort, or otherwise) exceed the total amount paid by Customer to Zolutium™ in the twelve ( 12) months prior to the event that gave rise to the liability.

16. Applicable Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of New Mexico, without giving effect to any principles of conflicts of laws. Any dispute or claim arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the state or federal courts located in the State of New Mexico.

Date last updated: July 18, 2023

If you have any questions or concerns about these Terms and Conditions, please contact Zolutium™ at +1 (516) 340-3689 or email info@zolutium.com