Terms & Conditions

Welcome to Zolutium, a service owned by Fortuniem Holding Group LLC. By accessing and using the services provided by Zolutium through its web platform and mobile app, you (the “Client”) agree to and commit to complying with the following Terms and Conditions set forth in this adhesion contract.

1. General Information

1.1 Service Owner:
The Zolutium service is operated by Fortuniem Holding Group LLC, a legally incorporated company in the United States, with an address at 8206 Louisiana Blvd NE, Ste A #3513, Albuquerque, New Mexico 87113, US.

1.2 Adhesion Contract:
This document constitutes an adhesion contract. By accessing or contracting any of Zolutium’s services, the Client irrevocably agrees to all the conditions set forth herein. It is not necessary to physically sign this contract, as the act of making a payment or using the website implies acceptance of all terms.

2. Services

2.1 Service Description:
Zolutium is a SaaS (Software as a Service) platform that offers automated services via artificial intelligence for customer support on channels like WhatsApp, Instagram, and Facebook.

2.2 Service Features:
The features available for each account will be determined by the plan selected by the Client at the time of contracting the service.

2.3 Implementation:

The client must schedule a total of 7 (seven) consultations with the Zolutium team to officially complete the implementation of the service. These consultations are mandatory and are part of the system integration and configuration process.

The implementation of the service will include the following deliverables:

• AI Assistant Delivery: The AI-based virtual assistant will be fully functional and adapted to the specific needs of the client’s business, with the aim of answering queries, making sales, and scheduling appointments.
• Strategy Delivery: A personalized strategy will be delivered, specifically designed based on the client’s business objectives and our artificial intelligence technology.
• Website Delivery: The client will receive a personalized landing page, designed with the aim of generating conversions and facilitating sales effectively.
• Automation Delivery: Automations focused on following up on the client’s database on a daily, weekly, or monthly basis will be provided, optimizing interaction with leads and clients.
• Paid Advertising Delivery: Leads generated through paid campaigns will be immediately reflected in the Zolutium platform, allowing for the automation of processes and attention through the AI assistant.

Any additional request outside the details mentioned will be considered an additional service and may have an extra cost.

3. Subscription and Payments

3.1 Subscription Model:
Zolutium operates under a monthly subscription model, and charges are made automatically each month. The Client is responsible for staying updated on the billing date and for canceling the subscription if desired. In the event of non-payment of the monthly fee or subscription, the software will not allow the client access to it until the due payment is reestablished.

3.2 Payment Policy:
All payments must be made through Stripe, using a credit or debit card. Zolutium does not accept other payment methods. Any payment made outside of this platform will not be considered valid.

3.3 No Refunds:
Zolutium does not offer refunds under any circumstances, unless the 100% Guarantee applies according to the conditions specified in this contract.

4. Service Guarantee

4.1 Guarantee Conditions:
The 100% guarantee will only be applicable in case the Artificial Intelligence (AI) does not work properly. In case the client sends a message to the AI and does not receive any response back, the guarantee will be applied. This verification will be carried out by the Zolutium support team. The Client is entitled to a 100% guarantee that will only be activated if the software does not function correctly, i.e., if the artificial intelligence does not respond to messages sent by the Client via WhatsApp, Instagram, or Facebook. If the system responds, even with an incorrect answer, the software is considered to be functioning correctly.

4.2 Guarantee Procedure:
If the Client believes the service is not being met, the guarantee must be requested, but it will only be considered if the Zolutium board of directors approves it after an internal evaluation.

4.3 Guarantee Exclusions:
The guarantee will not apply if delays in implementation or service are caused by the Client not providing the required data or formats for proper implementation.

5. Client Obligations

5.1 Delivery of Information:
The Client must provide all necessary documents, formats, and databases in the correct format and condition for Zolutium to perform the implementation and necessary adjustments.

5.2 Responsibility for Implementation:
If the Client does not provide the correct information, Zolutium will not be responsible for delays in implementation or the additional time needed to complete the service.

5.3 No Defamation:
The Client agrees not to defame, slander, or harm the reputation of Zolutium under any circumstances.

6. Jurisdiction and Dispute Resolution

6.1 Jurisdiction:
Any dispute related to these terms and conditions will be resolved under the jurisdiction of the courts of the United States of America.

6.2 Dispute Resolution:
In the event of disagreements, the Client agrees to follow the resolution methods proposed by Zolutium, which may include mediation or arbitration, depending on the case.

7. Support and Customer Service

7.1 Support Hours:
Zolutium provides remote customer support from Monday to Friday, from 9:00 AM to 5:00 PM (GMT-5). No support will be provided outside of these hours.

7.2 Mode of Service:
Customer support is offered exclusively in a virtual manner, so no in-person requests will be attended to.

8. Implementation Responsibility

8.1 Delays in Implementation:
If the implementation is delayed due to reasons beyond Zolutium’s control or because the Client has not provided the necessary information in the agreed time, Zolutium will not be responsible for the delays, and the guarantee will not apply.

9. Subscription Cancellation

9.1 Cancellation:
The Client may cancel their subscription at any time without incurring penalties, and there is no mandatory commitment period. However, Zolutium will not provide refunds for payments made before the cancellation.

10. General Provisions

10.1 Acceptance of Terms:
By making a payment or using Zolutium’s services, the Client accepts all the terms and conditions outlined in this document.

10.2 Modification of Terms:
Zolutium reserves the right to modify these terms and conditions at any time, with immediate effect upon publication on its website. It is the Client’s responsibility to review the terms periodically.

11. Limited Liability

11.1 Limitation of Liability:
Zolutium will not be responsible for direct or indirect damages arising from the inability to use the service due to causes beyond its control, including but not limited to network failures, service interruptions, or technical problems.

Electronically Signed:
By using this service, the Client consents to the terms and conditions of this contract.